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Questions? We’ve got answers!

Millennium Health Network understands that entrusting your or your loved one’s care to strangers is a big step. In our efforts to reassure you that we are the best at what we do, we’ve compiled a list of answers to the questions which may be running in your head.

We want you to make the best possible decision regarding yours or your family member’s care.

1. Why should Millennium Health Network be my choice for home health care services?

We are committed to providing a full range of flexible service options at affordable rates for a wide variety of clients. We serve the elderly and disabled members of our community, delivering structured care that meets their individual needs and goals. It is our job to go the extra mile for the people we serve, offering an hour of respite care to help care experts rest and recharge.

One of the reasons our agency stands out is because we only hire the best. Our care expert applicants undergo a thorough screening process that includes criminal background checks, competency tests, physical examinations, and much more. We also recognize how valuable our staff is, paying them 180% higher than the national average and having them undergo advanced training to improve their knowledge and skills in their craft, as well as to provide better quality care and outcomes for our patients. You can trust our people to be fully committed to your care and satisfaction.

2. What if I only need care for a few hours a month?

We give you the benefit of being in complete control. Our home health care solutions can be provided under flexible terms. In fact, patients can even receive care for as little as an hour.

3. Can services be canceled?

Yes, but it would be advisable if you give our team the heads up at least two weeks prior.

4. Will I need to meet my care expert prior to the commencement of the service?

Yes. One of the things we value at our agency is the care expert-patient matching process. We always make sure that patients are matched with care experts that complement them in every way, creating a care relationship and environment where both parties can thrive and find meaning in.

You have the opportunity to choose who you want to work with. Once you are in agreement with our services, you or a loved one will be sent care expert profiles to choose from. You may review these profiles in order to make the best decision, and even schedule a meeting with the care expert of your choice to see if you click. We are all about making sure you’re cared for by a professional who meets your needs, goals, and preferences.

5. What is Home Health Care?

Home health care is a service designed for patients who wish to recover and stay healthy in the comforts of home. It entails the provision of care through skilled nursing services, rehabilitation, and more. For patients to be eligible for home health care, they need to be given the order by their physician who determines if their condition requires them to remain at home for care and recovery.

6. What is the difference between home care and home health care?

Choosing between home health and home care is determined by the patient’s need for skilled services. Home health care involves the provision of skilled services that address an individual’s complex medical needs. This would require a physician’s order and the help of nurses, physical therapists, occupational therapists, and other healthcare professionals to properly implement.

Home care, on the other hand, mainly focuses on providing assistance with daily living activities, companionship care, personal care, transportation, and other unskilled services that are typically paid through private pay.

7. Will my insurance plan cover home health care services?

Millennium Health Care accepts a variety of insurances and payment methods. Home health is 100% covered by Medicare. In the admission process, you or a family member will be asked to verify insurance plans. If you have any questions regarding insurance matters, eligibility, or insurance plans that are not on our list of accepted insurances, you’re more than welcome to get in touch (links to contact us page) with our staff.

8. Will I have someone to assist with light housekeeping or meal preparation?

Yes, you will. Millennium Health Network stands out from other home health care agencies because of our ability to provide personal home care assistance as well. We have highly trained personal care attendants who assist with dressing, bathing, grooming, healthy meal preparation, cleaning, medication reminders, assistance with daily living activities, and much more.

9. What are the signs that indicate an individual requires home care?

Even when people age, they still strive to remain as independent as they possibly can. However, if you really wish to help someone, try and look for the following signs which indicate they are need of home care services:

  • An unorganized home
  • An empty fridge
  • Sudden weight loss
  • Poor personal hygiene
  • Signs of loneliness and isolation
  • Signs of memory loss

10. Is it possible to arrange for transportation to medical appointments?

Yes, it is. You can either arrange for the ride a few hours prior or set up a planned schedule, depending on how often the patient would need to see their doctor. As always, our agency goes the extra mile, offering safe and secure transportation to and from other important engagements as well.

11. Can you provide care experts for patients residing in assisted living facilities?

Yes. An initial assessment will take place to develop a care plan structured around the patient’s needs. This to ensure that the right care expert is assigned for the job and there is a full understanding of what services and activities are needed by the patient at the facility. If adjustments to the care plan need to be done, or a change in care expert is in order, you can easily arrange for that by getting in touch with an agency representative.

12. How do you manage care expert scheduling and reliability?

Millennium Health Network makes use of an advanced system which alerts our scheduling supervisor if an assigned care expert does not arrive to check or provide care for the patient at the appointed time. This is to ensure that someone can care for the patient until the care expert arrives. This is also done to ensure proper and accurate billing of clients for actual hours of service rendered. Back-up staffing is an integral part of our service that helps provide clients and their families peace of mind.

13. Are in-home senior care services covered by Medicare?

Home health care, or services that require a physician’s order and are rendered by healthcare specialists like registered nurses, physical or occupational therapists, and other experts are paid for by Medicare. If a patient is under the care of an in-home clinician, the personal care service provided can also be covered under Medicare. So in this case, the bathing, dressing, and grooming assistance patients receive are also paid for by Medicare.

Medicare will be taken out of the equation when the home care services you need help with are not prescribed by the physician. For non-prescribed personal care, companionship, meal preparation, medication reminders, light housekeeping, and other in-home senior care services, you will have to settle them through private pay, privately purchased long-term care insurances, and workers’ compensation insurance.

14. Where can we access information about home care for veterans and their spouses?

Your local VA should be able to offer assistance on these matters. They can help you learn more about the “Aid and Attendance” program which covers in-home care services for seniors. You can also get in touch with nonprofits who assist veterans with claims processing. VA benefits are not given right away; seniors have to apply for them, as well as meet their requirements. An amount of $23,000 dollars per year could go towards personal home care, nursing home care, or assisted living for veterans with spouses, while spouses of deceased veterans could be eligible for a little more than half that amount ($12000) annually.

caregiver and senior man smiling